FAQ

  • How do I receive my dermaplaning certificate?

    Once you have completed all of the training modules online and either attended an in-person training or submitted a video of you completing a dermaplaning treatment on a model, a certificate will be emailed to the email you provided upon sign up.

  • How do I login to view a live zoom class?

    The Zoom link to access the live class is in your course materials or will be emailed to you upon sign up. Please note not all courses have a live class.

  • What is Zoom? I have never used it before

    Zoom is an online platform, similar to Skype or Facetime! We can see and speak to each other, type in a chat, and chat as a group, all from our computer. It is completely free for you to join the class. You may have to download the latest Zoom app on your computer. Please visit: https://support.zoom.us/hc/en-us/articles/206175806-Top-Questions to learn more and set up your computer before class.

  • Can we attend the class in person?

    Yes, you are able to attend some classes in person for an additional fee on specific dates. We are Eastern Standard Time - Located in Toronto, Ontario, Canada. Connect with us for hands - on dates & info.

  • Am I able to purchase products from you?

    Yes! We currently have all dermaplaning products available for purchase from blades, blade removal boxes, handles and Glowtox oil! We will be coming out with more professional and retail products throughout the year.

  • My kit has not arrived yet.

    Kits are not included with all courses. If you have signed up for the correct course that includes a starter kit, your kit is shipped via Canada Post on the day registration closes (about 1 week prior to the class starting) When your package is sent, you will receive a tracking link via email from GoShippo. You can use this link to track your package at anytime. If your package for whatever reason does not arrive in time for class, we can arrange a private one-on-one class together for you to practice on your model.

  • Am I supposed to read/complete all of the training modules before our live class?

    Yes, please do read through each and every module prior to class. Be sure to write down any questions you may have. At the beginning of our live class (live class is not available for all courses), we will review the theory portion for 1 hour and answer any questions you may have before we move on to the live demonstration. We will also have a Q&A time after the live demonstration.

  • How long do I have access to these training modules for?

    You will have a lifetime of unlimited access to the training. We do often add, and update throughout the year so be sure to check back anytime for the latest information.

  • If I have questions after the class, can I contact you?

    Of course! You can contact us whenever you need. We have created a private Facebook group (Glow Beauty Bar Workshops) for all of our students so we can communicate and learn from each other as we grow in our profession.

  • Do I have to take an exam or write a test?

    No there is no testing or exams in the courses.

  • Do you offer any other courses?

    We offer courses on selling techniques, dermaplaning, Hydrafacial training, and more!

  • I missed the class due to timezone/Technical difficulties.

    Bummer! We go live in Eastern Standard Time. Our classes are recorded so you will receive a recorded version of the class you can watch multiple times. Please also reach out to us to schedule a private one-on-one with your model.

  • I attended a previous live class, can I attend another one as a refresher?

    Of course, If you feel like you need additional assistance and would like to sit in on another upcoming class, please email us directly for the link.

  • How many treatments am I able to do with my Dermaplaning Starter kit?

    The dermaplaning starter kit is included in the price of the course, gets shipped to you, and includes everything you need to get started! You are able to perform 30 treatments with this kit.